Privacy Policy

At Lilac Bank Cottage we respect your privacy, and aim to comply with the latest data protection regulations. This policy explains how we collect and handle data relating to our visitors. Please note that this policy may be altered in the future. It was last updated on  23rd October 2018

Who collects the information?

The information is being collected by Lilac Bank Cottage, and the person responsible for handling data is Paula Hamilton, who can be contacted via email at This email address is being protected from spambots. You need JavaScript enabled to view it. , or by writing to 49 Dalhowan Street, Crosshill, Maybole, Ayrshire, KA19 7RN. Alternatively, phone: 01655740301.

How do we collect information?

Information can be collected in the following ways:

  • If you contact us via email.
  • If you contact us via telephone.

Anonymous data (relating to your computer, not to you personally) can also be collected whenever someone merely visits one of our web pages (this involves cookies - see below).

What information is collected?

For enquiries and/or bookings we will only collect the minimum information required for the purposes of being able to contact you and make an accurate record of the booking and process any payments relating to it.

The anonymous data relating to website traffic is limited to details of the device or connection being used to access our website (including the IP address of your computer, the country the connection is made from, the browser, etc.) and a record of the pages visited, plus the time spent on each page.

How is your data used?

When you contact us or make a booking, your data is only used for the corresponding purposes. We will not pass your contact details and other personal data to a third party.

Some data will also be used for internal record keeping (e.g. for the accounts that we are legally obliged to maintain). Anonymous data collected from cookies is used purely to compile statistics regarding the website traffic so that we can judge how well the website is performing.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your personal information with third parties for marketing purposes. Personal information will only be given to a third party when we are legally obliged to do so.

Anonymous data derived from cookies may be shared with third parties, but only for technical purposes, not marketing ones.

Your consent

We will not contact you for marketing purposes by email, phone or text message.

How you can access and update your information

The accuracy of your information is important. If you change your email address, or if you believe any of the other information we hold is inaccurate or out of date, please email us at: This email address is being protected from spambots. You need JavaScript enabled to view it. , or write to us at: 49 Dalhowan St, Crosshill, Maybole, Ayrshire, KA19 7RN. Alternatively, you can telephone 01655740301. We will promptly correct any information found to be incorrect.

You have the right to ask for a copy of the information we hold about you, and this will be sent to you in electronic format free of charge.

Your right to restriction

Your right to be forgotten

Data will only be stored for as long as it is needed. Unnecessary data will be erased.

The security of your information

When details such as your name and email address are submitted via an email, this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Breach notification

If we hold records of your personal data and we become aware of a data breach, we will endeavour to inform you of this within 72 hours.

Links to other websites

Our website contains links to other websites of interest. You should note that we do not have any control over those websites, and so cannot be responsible for the protection and privacy of any information which you provide while visiting their website.

Cookie Policy

How we use Cookies

Cookies are very small text files that are stored on your computer when you visit some websites. 

We use them to help identify your computer so we can tailor your user experience.

You can disable any cookie already stored on your computer, but these may stop our website from functioning properly.

 

The following is strictly necessary in the operation of our website.

This Website Will:

  • Track the pages you access

The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

 

Functional Cookies

This Website Will:

  • Track the pages you visit via Google Analytics

Targeting Cookies

This Website Will:

  • Allow you to share pages with social networks such as Facebook

This website will not

  • Share any personal information with third parties.